Privacy Policy
Last Updated: 15 January 2025
At quinarelidex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you engage with our business negotiation services and education programs. We're bound by the Australian Privacy Principles under the Privacy Act 1988, and we're committed to keeping your information secure.
Look, privacy policies can be dry. But this stuff matters. We've tried to write this in plain English so you actually know what happens with your data. If something's unclear, just ask us.
Quick contact for privacy questions:
Email: info@quinarelidex.com
Phone: +61 413 330 467
Address: 154-158 Sussex St, Sydney NSW 2000, Australia
What Information We Collect
We collect different types of information depending on how you interact with us. When you register for our programs or reach out for consultations, we need certain details to provide our services properly.
Personal Details You Provide
- Your name, email address, phone number when you fill out forms or contact us
- Business information including company name, role, and industry sector
- Educational background and professional experience for program applications
- Payment details when you enrol in programs (processed through secure third-party payment processors)
- Communication preferences and feedback you share with us
- Content you submit during training sessions, assessments, or case study work
Information We Collect Automatically
When you visit our website, we automatically collect certain technical information. This helps us understand how people use our site and where we can improve the experience.
- IP address, browser type, and device information
- Pages you visit, time spent on pages, and navigation patterns
- Referring websites and search terms that brought you to us
- Cookie data (more on that below)
How We Use Your Information
We're not in the business of collecting data just to have it. Everything we collect serves a specific purpose related to providing you with quality education and business negotiation services.
| Purpose | How We Use Your Data |
|---|---|
| Service Delivery | Processing enrolments, providing course access, communicating about program schedules and materials |
| Communication | Responding to enquiries, sending program updates, sharing relevant educational content |
| Payment Processing | Managing payments, invoicing, and financial administration |
| Service Improvement | Analysing website usage, gathering feedback, refining program content |
| Legal Compliance | Meeting regulatory requirements, maintaining records as required by law |
Marketing Communications
We might send you information about upcoming programs, industry insights, or relevant educational content. But here's the thing: you can opt out anytime. Every email we send has an unsubscribe link, and we respect those preferences immediately. We won't spam you with daily emails or share your details with third-party marketers.
Your Privacy Rights
Under Australian privacy law, you have specific rights about your personal information. We've made it straightforward to exercise these rights because they're yours, and you shouldn't have to jump through hoops to use them.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide it within 30 days, usually sooner. Just send us an email with your request.
Correct Inaccuracies
If we've got something wrong, let us know. We'll update your information promptly. Accuracy matters, especially for contact details and professional credentials.
Request Deletion
You can ask us to delete your personal information. We'll honour that request unless we're legally required to keep certain records (like financial transactions).
Restrict Processing
You can limit how we use your data. For example, you might want to stay enrolled but stop receiving marketing emails. That's completely fine.
Data Portability
If you want to transfer your data to another service provider, we can provide it in a commonly used format. Your data shouldn't lock you in.
Lodge a Complaint
If you're unhappy with how we've handled your information, you can complain to us directly or contact the Office of the Australian Information Commissioner.
How We Protect Your Information
Security isn't just a checkbox for us. We take practical steps to protect your data from unauthorised access, loss, or misuse.
- We use SSL encryption for all data transmitted through our website
- Payment information is processed through PCI-DSS compliant payment processors—we don't store credit card details on our servers
- Access to personal data is restricted to staff who need it to perform their roles
- We conduct regular security reviews and update our systems to address emerging threats
- Our hosting infrastructure includes firewalls, intrusion detection, and regular backups
- Staff members sign confidentiality agreements and receive privacy training
That said, no system is completely impenetrable. We do everything reasonable to protect your data, but we can't guarantee absolute security. If we experience a data breach that affects you, we'll notify you promptly as required by law.
Sharing Your Information
We're not in the business of selling your data. But we do work with certain service providers who help us deliver our programs. Here's who might see your information and why:
Service Providers
We use trusted third-party services for things like payment processing, email communications, and website hosting. These providers only access the information they need to perform their specific functions, and they're bound by confidentiality obligations.
Legal Requirements
Sometimes we're legally required to disclose information—for example, if we receive a valid court order or need to comply with tax regulations. We'll only share what's legally necessary and will notify you if possible.
Business Transfers
If quinarelidex is acquired or merged with another company, your information would be transferred as part of that transaction. We'd notify you before this happens and ensure the new owner respects this privacy policy.
What We Don't Do
We don't sell your personal information to data brokers or marketing lists. We don't share your details with unrelated businesses for their marketing purposes. We don't use your information for purposes beyond what we've described here without getting your explicit consent first.
Cookies and Tracking
Our website uses cookies—small text files stored on your device that help us remember your preferences and understand how you use our site.
Types of Cookies We Use
- Essential Cookies: These make the website work properly. They remember your session and security settings. You can't disable these without breaking basic functionality.
- Analytics Cookies: These help us understand which pages are popular, where people spend time, and where we might improve things. We use aggregated, anonymised data for this.
- Preference Cookies: These remember your choices like language settings or display preferences so you don't have to set them every time.
You can control cookies through your browser settings. Most browsers let you block cookies entirely or delete them after each session. Just keep in mind that blocking cookies might affect how well the website works for you.
Data Retention
We don't keep your information forever. How long we retain data depends on its purpose and legal requirements.
- Active Clients: While you're enrolled in programs or using our services, we keep all relevant information accessible
- After Program Completion: We typically retain your records for seven years for financial and legal compliance reasons
- Marketing Lists: If you've only subscribed to our newsletter, we keep your details until you unsubscribe
- Enquiries: Information from general enquiries is kept for three years unless you become a client
When we no longer need your information, we securely delete or anonymise it. This means wiping data from our systems and backups, not just moving it to a different folder.
International Data Transfers
Most of our operations are based in Australia, and we store data on Australian servers. However, some of our service providers operate internationally, which means your data might be processed outside Australia.
When we transfer data overseas, we ensure the recipient country has privacy protections comparable to Australian standards, or we put contractual safeguards in place. You have the right to know which countries your data might be sent to—just ask us.
Children's Privacy
Our services are designed for business professionals and adult learners. We don't knowingly collect information from anyone under 18. Our programs are scheduled for mid-2025 through 2026 and are intended for working professionals.
If you're a parent who believes we've inadvertently collected information about your child, please contact us immediately so we can delete it.
Changes to This Policy
Privacy laws evolve, and our business practices develop over time. We might update this policy occasionally to reflect those changes. When we do, we'll post the updated version here and update the "Last Updated" date at the top.
For significant changes that affect how we use your information, we'll notify you directly via email or through a prominent notice on our website. We won't reduce your rights under this policy without your explicit consent.